FAQs
FAQs
Welcome to Pet Treasures FAQs!
Here you'll find answers to the most common questions about our products, shipping, returns, and more. If you can't find the information you're looking for, please contact our customer service team.
General Questions
Q: What types of products does Pet Treasures offer? A: We specialize in a wide range of pet products including grooming tools, health products, toys, accessories, and more to ensure your pet's happiness and well-being.
Q: How can I contact Pet Treasures? A: You can contact us via email at [insert contact email] or by phone at [insert phone number]. Our customer service team is available Monday through Friday from 9 AM to 6 PM.
Shipping
Q: How long does shipping take? A: For orders within the USA, shipping typically takes 3-5 business days. International orders usually take 7-15 business days.
Q: What are the shipping costs? A: Domestic shipping is free on orders over $50; otherwise, a flat rate of $5.99 applies. International shipping costs are calculated at checkout based on the destination and order weight.
Q: How can I track my order? A: Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email or directly on our website.
Returns & Exchanges
Q: What is your return policy? A: We accept returns within 30 days of delivery. Items must be in new, unused condition with original packaging, and proof of purchase is required.
Q: How do I return an item? A: Contact our customer service team to initiate the return, pack the item securely in its original packaging, and include your proof of purchase and a note explaining the reason for the return. Ship the package to the return address provided by our customer service team.
Q: When will I receive my refund? A: Approved refunds will be processed within 5-7 business days to the original method of payment once we receive and inspect your return.
Q: Can I exchange an item? A: Yes, contact our customer service team to arrange an exchange.
Orders
Q: How do I place an order? A: You can place an order directly on our website by selecting the products you want and following the checkout process.
Q: Can I change or cancel my order? A: If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request if the order has not yet been processed.
Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other secure payment methods.
Product Information
Q: Are your products safe for pets? A: Yes, all our products are carefully selected to meet the highest standards of quality and safety for your pets.
Q: Do you offer any warranties on your products? A: Yes, we offer warranties on select products. Please check the product description for warranty details or contact our customer service team for more information.