Shipping & Returns
Shipping Information
At Pet Treasures, we are committed to delivering your orders as quickly and efficiently as possible.
Domestic Shipping (USA):
- Standard Shipping: 3-5 business days
- Shipping cost: Free on orders over $50, otherwise a flat rate of $5.99 applies.
International Shipping:
- Delivery Time: 7-15 business days
- Shipping cost: Calculated at checkout based on destination and order weight.
Order Processing:
- All orders are processed within 1-2 business days.
- Orders are not shipped or delivered on weekends or holidays.
Shipping Confirmation & Order Tracking:
- You will receive a shipping confirmation email with your tracking number once your order has shipped.
- Track your order via the link provided in the email or directly on our website.
Returns Policy
We want you and your pets to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward returns process.
Return Eligibility:
- Items must be returned within 30 days of delivery.
- Products must be in new, unused condition with original packaging.
- Proof of purchase is required.
How to Return an Item:
- Contact our customer service team at [insert contact email] to initiate the return.
- Pack the item securely in its original packaging.
- Include your proof of purchase and a note explaining the reason for the return.
- Ship the package to the return address provided by our customer service team.
Refunds:
- Once we receive your return, we will inspect the item and notify you of the status of your refund.
- Approved refunds will be processed within 5-7 business days to the original method of payment.
- Shipping costs are non-refundable.
Exchanges:
- If you wish to exchange an item, please contact our customer service team to arrange the exchange.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately for assistance.
Thank you for shopping at Pet Treasures. We appreciate your business and are here to help with any questions or concerns you may have.